LifeBalance Go Program Policies Version 1.0
LifeBalance Go Program Policies Version 1.0
These Program Policies contain important information about our rules and guidelines for your participation in a LifeBalance Go Program and LifeBalance Go Membership (as defined in the LifeBalance Go Participant Terms and Conditions), and our rules and guidelines regarding travel, accommodation, visitors, guests, etc. Under the LifeBalance Go Participant Terms and Conditions, which constitute a binding contract between you (“you, “your” or “participant”) and LifeBalance Go, you are also agreeing to these policies.
LifeBalance Go is abbreviated “LBG”
2.1 Enter LifeBalance Go and Exit from LifeBalance Go’s Cities
2.1.1 Flights in and out of programs are not covered by LifeBalance Go, you are responsible for providing your own means of transportation between your homeland, countLBG or present living locations to arrive at LifeBlance Go’s welcome cities initially, and when finishing program you have a flight back to your country or other destination.
LifeBalance Go just covers transportation within the programs that stated “included” in the offer, introducing program to you.
2.1.2 Neither LifeBalance Go, nor its designated Travel Team members or affiliates, shall be liable for any cancellation penalty charged by an air carrier or other transportation provider, including but not limited to, any air carrier’s cancellation penalty related to the purchase of a non-refundable ticket to or from the city a participant is in prior to joining the Program or the city a participant is going to after leaving the Program.
2.2 Travel Alterations and Changes
If you are on a LifeBalance Go’s program that has included flights, there are 2 ways you can potentially alter or change your travel:
2.2.1 Transition Trip: This is a flight to a new destination in between two LifeBalance Go cities, over Transition Weekend. These are ticketed by the LifeBalance Go travel team. Availability, destinations, prices, dates and flight times will vary.
2.2.2 LifeBalance Go is generally able to make changes to the group reservation 60 days or more prior to the scheduled day of travel. Prior to the 60 day deadline of each travel day, you will receive your group’s Transition Options, if any, from the Travel Team. These will be a set of standard alternatives to the group travel that can be selected in the Marketplace. These Transition Options will be offered for every transition where LifeBalance Go finds viable options, at its discretion. However, no alternatives will be offered for the first leg of travel.
2.3 Important Airline Policies
2.3.1 If you have a multi-leg flight scheduled, and you only wish to take one leg, please check with the Travel Team at least 14 days in advance of the flight to ensure this possibility. In some situations, the airline cancels a second leg if the first is not taken. Additionally, some airlines do not allow you to collect your baggage midway through a multi-leg itinerary.
2.3.2 Many airlines purposely overbook flights, as they expect cancellations. Unfortunately there is no way to protect against a situation where a LifeBalance Go planned flight is overbooked and the airline chooses to “bump” people in a LifeBalance Go program. Please note that LifeBalance Go always has a Plan B for travel and accommodation in case these issues arise.
2.3.3 Many Airlines and/or airports require proof of exit information from the country to which you are traveling. If you’re traveling with your program this information is included in your Travel Day email. If you are not exiting the country with the program on the normal transition weekend, please ensure you have your exit information with you.
2.4 Luggage Policies
2.4.1 On LifeBalance Go planned flights, LifeBalance Go can guarantee that you’ll be able to bring the following at no extra cost: one piece of checked luggage up to 20 kg (44 lbs) and 62 inches, as well as one piece of hand luggage up to 5kgs (11 lbs). (We wish we could guarantee more, but weight allowances for hand luggage and checked luggage vary greatly depending on the airline.) You are responsible for adhering to these limits. Should your luggage be over the limit allowed, you will be responsible for managing the weight of your luggage and paying any additional fees at the airports. LifeBalance Go will not be responsible in case of lost or stolen luggage, but our team will do our best to work with you to get it back.
2.4.2 If you can not carry it, do not pack it! Our staff are helpful but LifeBalance Go staff are not expected to transport baggage for you under any circumstances.
2.4.3 If you are not planning to travel with the program on travel day please take your baggage with you! LifeBalance Go staff and LifeBalance Go Participants are not able to transport baggage on your behalf. LifeBalance Go accounts for the number of Remotes traveling with each program to determine how much space is needed (both for passengers and baggage). In other words, if you are not joining your program on travel day, don’t ask one of your friends in your program to take your suitcase, there may not be room for it!
2.4.4 Some travellers may look to bring additional oversized luggage, such as bikes or surfboards. For any included ground transportation, while we will try to accommodate such luggage, this is not a guarantee. Any additional costs incurred to accommodate the luggage will be made clear to the participant in advance, for them to accept or choose to make their own arrangements. For included LifeBalance Go group / transition flights, the traveller will be responsible for all additional charges by the airline carrier. Because of the number of airlines used, LifeBalance Go cannot guarantee in advance that any oversize luggage will be accepted by the airline, and so all items are at the Participant’s risk.
3.1. For Retreats, visitors are not allowed. If your significant other or friend wants to join, they are welcome to book a spot.
3.2.1 For all other programs visitors allowed in LifeBalance Go accommodations vary depending on the following factors: (a) destination; (b) accommodation; and (c) the preferences of your roommate(s) (d) your community guidelines . Your accommodations in each city will be different, as such, the space available for visitors will vary. It is your responsibility to determine if your living space is sufficient for visitors.
3.2.2 Visitor FAQs:
4.1 At the end of each program and or month, LifeBalance Go will do an inventory of each property. If anything is broken or lost from your property or the coworking space, the remote responsible will have to pay for lost items and/or damages. If the person responsible is not identified, the group will have to share the bill (for housing, roommates will be responsible and for coworking, the entire group)
4.2 All costs will be charged to you by LifeBalance Go on your next billing cycle or in a separate invoice. If you would like to dispute any damage or lost item charges, you must do so within 7 days. For any lost or broken items, you will be charged the cost of repair/replacement and labor, which we will source from a local vendor and/or landlord.
4.3 Please remember that in most cases you are living in other people’s homes that they are renting out to you. As such, you are expected to treat their property with care and respect. If you are removed from your accommodation due to disrespecting the property or policies (e.g. excessive noise/partying), you will be responsible for obtaining your own accommodation at your own cost. You may also be charged a fee if upon checkout you do not follow the checkout procedures that are given to you in each city.
5.1 General Workplace Policies Whether it’s a LifeBalance Go run coworking space or a third-party coworking space where LifeBalance Go rents seats for participants, you’re expected to behave responsibly, respectfully, professionally, and in accordance with LifeBalance Go’s Code of Conduct. Failure to do so may result in a loss of coworking space access privileges, or potentially removal from your LifeBalance Go program. Please, always remember to: Be a good guest! Please follow the “house rules” at all coworking spaces. Keep an eye out! You are responsible for your own belongings. Common sense dictates that you should not leave valuables unattended. LifeBalance Go is not responsible for items lost in or stolen from coworking spaces (not that we’ve known that to happen though!) Please also note that some workspaces that LifeBalance Go uses may be pet friendly. If this is something that is going to cause a problem for you, please let us know before arriving to the city. While we cannot stop pets from being in shared/common areas, where practicable we’ll do everything we can to try to facilitate a comfortable experience for you. Lastly, it’s important to note that if you choose not to use the LifeBalance Go’s workspace for any reason while on a program, no refund or credit will be due, as this is a prepaid facility within the LifeBalance Go package.
5.2 Mail and Packages LifeBalance Go will do its best to ensure you receive any packages sent to you while on the program, but LifeBalance Go is not responsible for any lost or unclaimed packages. If a package arrives in a city after your departure, you are financially responsible for any cost associated with forwarding the package. Please note that LifeBalance Go will not pay fees associated with package deliveries and LifeBalance Go will not facilitate the delivery of and will not accept responsibility or liability for any packages with illegal/illicit contents.
6.1 LifeBalance Go may provide you with access various internet and wifi networks, hotspots, and other technology platforms (collectively “LifeBalance Go Net” or “LifeBalance Go Services”). You may only use LifeBalance Go Net for legally allowed purposes. LifeBalance Go assumes no liability for illegal uses of LifeBalance Go Net. LifeBalance Go reserves the right to take action against those who misuse LifeBalance Go Net, including temporarily or permanently limiting their access to LifeBalance Go Net (by imposing strict permissions and bandwidth caps, or other methods), removing their access to LifeBalance Go Net completely, potentially removing them from a LifeBalance Go Program, and/or reporting them to the relevant authorities. To be absolutely clear, you are expected NOT to use LifeBalance Go Net for illegal purposes. Additionally, you are expected NOT to use LifeBalance Go Net in any of the ways described below, which would be considered “misuse”. Examples of misuse include, but are not limited to:
7.1 COVID-19 Vaccination Policy
7.2 Ongoing LifeBalance Go COVID Safety Measures
When going on a RY program, you must always follow all local regulations. In addition to these regulations, we have a few additional policies and partners to ensure you are as safe as possible when traveling with us. We reserve the right to amend our COVID-19 safety measures in line with guidance from local governments and/or trade associations. Community Guidelines and suggestions
What else is LifeBalance Go doing to ensure a safe experience?
8.1 Pets In some locations, namely where we have confirmed that Selina will be the accommodation provider, we may be able to permit pets to be on program with their owner. Any additional costs charged in relation to bringing pets will be payable by the Participant direct to the Accommodation Provider. LifeBalance Go is not responsible for any additional charges, or services in relation to the charges. Nor can LifeBalance Go take any responsibility for the accomdoation’s suitability for pets. The participants will be responsible for upholding all regulations laid out by the Accommodation provider.
For the vast majority of our programs, we are not able to support pets on programs currently, but we are going to do our best to continue exploring this option and will update you in the future if it becomes viable.
8.2 Age Persons below the age of 21 are not eligible to participate in a LifeBalance Go Program or LifeBalance Go Membership
8.3 Families and Children As long as your family are all above 21 in age, we would love to have you! Unfortunately we are not currently accepting anyone under the age of 21.
If, in case, you still want to have your children under 21 to join program or go with you, please contact LifeBalance Go staff in advance and LifeBalance Go will arrange the different programs that is appropriate to you and family members.
8.4 Safety We always work with our safety and security partner, International SOS, to determine the best destinations for each of our programs with your safety in mind.
8.5 Drugs, Alcohol and Illicit Substances LifeBalance Go does not tolerate use of illegal drugs or activity on any program. All participants are expected to abide by the laws in each country visited. If at any point during the Program you perform or engage in any illegal activity, LifeBalance Go is not responsible for legal ramifications of that action, and you may be removed from the Program at your own cost, and without refund to you. LifeBalance Go has no responsibility or obligation to notify participants of all applicable local laws.
8.6 Visas LifeBalance Go Participants are responsible for obtaining any documents required for their participation in the trip, such as a valid passport, all visas, vaccination certificates, and any other documents. Failure to obtain documents does not negate the Terms and Conditions, and any extra costs incurred for rerouting due to travel without the necessary documents will be the participant’s responsibility. LifeBalance Go is not a legal advisor or a professional advisor and it does not provide guidance on visa processes.
However, LifeBalance Go always give you support to get visas for joining LifeBalance Go ‘s programs. (Contact LifeBalance Go Administraion for Visa support)
8.7 Travel Insurance You must have adequate travel insurance in order to participate in a LifeBalance Go Program. LifeBalance Go may provide information about insurance options and references to trusted insurance partners during onboarding, however, you alone are responsible for securing said insurance and LifeBalance Go may require you to present proof of said insurance.
8.8 Job requirement Being employed is not a requirement to be able to participate in a LifeBalance Go program, but bring your passion project.
LifeBalance Go will never knowingly or intentionally put a Participants in accommodations we believe are “unlivable”. However, sometimes situations arise that are out of our control. If any of the issues listed below arise, please report them immediately by submitting a ticket on the sending an email, a message to your LifeBlance Go ‘s staff, Community Leader. If the issue is not resolved within 48 hours of your report, and if the issue was not the direct or proximate result of a LifeBalance Go’s actions, LifeBalance Go will move you to a new accommodation until the problem has been fixed. The following instances are included in and examples of this policy:
Extreme Climates are defined as follows: Warm Weather: If the average temperature* in a city during the month that we are there is greater than 25o C you will have air conditioning in your accommodation. Cold Weather: If the average temperature* in a city during the month that we are operating is less than 55 F (13 C), you will have a heater in your accommodation. *For the purposes of our extreme climates policy, average temperature is based on historical data. Unfortunately we may be unable to install air conditioning during heatwaves and/or heating during record breaking lows.